With a focus on helping independent pharmacies streamline operations, API Warehouse has enhanced its returns experience and upgraded system performance to improve overall pharmacy workflow.
API Warehouse’s New Returns Policy
API has streamlined its warehouse returns process to make it significantly more user-friendly for you. The upgraded system now allows you to quickly search and select returnable items using various identifiers such as invoice number, order number, item/NDC number or lot number—removing the need for manual data entry.
Once an invoice is selected, only eligible items will be available for return, reducing confusion and return errors. You will see clear messages explaining why certain items can’t be returned (e.g., expired), ensuring transparency. You can select items, enter return quantities and reasons, and add items from multiple invoices (as long as they’re from the same warehouse) before submitting the request in one streamlined batch.
A confirmation page summarizes the return and provides a Return Authorization (RA) number. You can track your request through API’s system from submission to approval.
This new returns experience saves time, minimizes mistakes and enhances tracking, making it easier for you to manage inventory and recover costs from unsellable or outdated stock. It reduces the administrative burden and improves cash flow, allowing you to stay focused on serving your patients and running your business efficiently. For any questions, customer support is readily available by phone.
How API’s System Upgrade Improves Service for Customers
To better serve you, our independent, community pharmacy customers, API has made a major investment in upgrading our enterprise systems, addressing several longstanding challenges that impacted performance, reliability and future innovation.
Faster Website and Order Performance:
You may have previously experienced occasional slow website speeds, especially on high-traffic days such as Mondays, the start of the month and around holidays. With the new Power10-based enterprise server in place, and our upgraded Power9 system acting as a robust backup, you will now benefit from faster load times and quicker order submissions, even during peak periods.
Stronger Disaster Recovery:
Previously, if our enterprise server (which powers our Warehouse Management System) went down, recovery could have taken weeks. With the new infrastructure, API can now recover and resume operations in just a few hours, providing far greater stability and peace of mind for you.
Room for Innovation:
The enhanced processing power and storage capacity of our upgraded systems also opens the door to future improvements, such as enhanced analytics, smarter tools and new customer features that allow us to continue evolving with the needs of independent pharmacies. This investment reflects our commitment to performance, reliability and your continued success.
If you have any recommendations for future enhancements to API, please let us know. You can contact API Customer Service at 800-243-8521, ext. 385 or email CustomerService@APIRx.com.